At Organic BD, we are committed to providing fresh and high-quality organic products. If you are not satisfied with your order, please review our return policy below.

1. Damaged or Incorrect Products
If you receive a damaged, spoiled, or incorrect product, please contact us within 24 hours of delivery. We will arrange a replacement or refund.

2. Perishable Items
Since most of our products (such as meat, eggs, fruits, and vegetables) are perishable, they cannot be returned unless there is a quality issue or delivery mistake.

3. Proof Required
Customers may be asked to provide photos or videos of the product to verify the issue.

4. Refund Process
If a refund is approved, it will be processed through the original payment method or store credit, depending on the situation.

5. Contact for Returns
For any return or complaint, please contact our support team through the Contact Us page or customer support number.